TokenWise Support
How can we help?
Try the checks below, or email us if TokenWise still isn’t working as expected.
Email boxing.support@gmail.comQuick troubleshooting
- Open TokenWise and pull to refresh, then wait for the refresh to finish.
- Confirm that your internet connection works and the provider’s official website is available.
- If the app asks you to sign in again, reauthenticate the affected account or replace its API key.
- For widgets or Live Activities, open TokenWise once and refresh so iOS receives the latest snapshot.
- For a Pro purchase, open Settings in TokenWise and select “Restore Purchases.”
When you contact support
Including the following information helps us diagnose the issue:
- TokenWise app version and build number, shown in the app’s Settings;
- your iPhone model and iOS version;
- the affected provider, without including your account credentials;
- what you expected, what happened, and steps that reproduce the problem; and
- a screenshot with email addresses, account identifiers, balances, and other personal details redacted.
Protect your account: Never email us an access token, refresh token, session credential, API key, OAuth code, password, or full credentials file. TokenWise support will never ask for them.
Why does the value differ from the official page?
TokenWise displays the latest value returned by the third-party service when the app refreshes. Provider-side delays, caching, changing quota rules, or an unsuccessful background refresh can cause a temporary difference. For billing, purchases, or important work decisions, always rely on the provider’s official page.
Why aren’t notifications or Live Activities real-time?
Background refresh, notifications, widgets, and Live Activities are subject to iOS scheduling, battery state, network availability, and system settings. Open TokenWise and refresh to confirm the latest state. Also check that the relevant feature is enabled in both TokenWise Settings and iOS Settings.
How do I remove an account and its credentials?
Open the account in TokenWise and choose “Delete account and credentials.” Do this before uninstalling the app, because iOS Keychain items may remain after an app is removed.